We take our ESG responsibilities seriously.

We are committed to operating in a socially, ethically and environmentally-conscious way, leading the way for brands and businesses within our industry. We don’t do this just because it’s better for business or that passengers expect it; we do it because it’s the right thing to do.

Our recently enhanced ESG strategy, Journey with Purpose, outlines ambitious, yet tangible, KPIs for our business up to 2030. The ambition is simple: to be the world’s most sustainable travel retailer. It is underpinned by a commitment to driving positive environmental and social change, always staying ahead of growing passenger expectations and delivering Joy On Your Way across every step of the journey.

ARI’s Journey with Purpose strategy is characterised by four pillars:

People: This pillar focuses on creating an inclusive culture that puts people at the heart of the business, both its teams and the community.

Planet: Under this pillar, ARI focuses specifically on minimising the impact of its operations on the environment, protecting the planet for the generations to come and future-proofing its business.

Product: Here, ARI is prioritising ethical and environmentally responsible sourcing, as well as the use of more sustainable materials, making it easier for passengers to make more conscious decisions while they shop.

Passenger: The passenger has always been at the heart of ARI’s ESG efforts and interwoven across all pillars of the strategy. More than ever, ARI is focused on empowering passengers to shop more responsibly, offering sustainable choices and building trust through transparency and communication.

The best part about our ESG ambitions is how they have been embraced by our teams across the world – the ultimate drivers of change. Take a look at some of the recent ESG initiatives led by our local business units.