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Muscat Duty Free Receives ISO Management Certification

Muscat Duty Free is proud to announce that the company has been awarded the internationally recognised quality management award ISO 9001 -2008 certification. ISO (International Organization for Standardization) is the world’s largest developer of voluntary International Standards. International Standards give state of the art specifications for products, services and good practice, helping to make industry more efficient and effective.

“It has been a real team effort achieving this certification and we are delighted to have been awarded it. What makes it more special is that we have been awarded this across every department of Muscat Duty Free and not just 1 or 2 functions,” said Tom Byrne, General Manager, Muscat Duty Free.

Finance Manager of Muscat Duty Free, Shantha Madurapperuma added, “We consider achievement of internationally recognized ISO 9001: 2008 standards as a major step forward in embracing the concept of quality through continual improvement and across all functions of the company.  This has helped tremendously in improving our business processes, bringing in more discipline and consistency on how we operate the business, improve our staff awareness of best practices and achieve our targets with greater regularity”.

ISO 9001- 2008 mainly focuses on the effectiveness of the Quality Management System (QMS) in meeting customer requirements.

The project objectives were to further improve credibility of the company and its processes, customer satisfaction, internal control systems and communication, operational efficiency and minimise business process risks.

Byrne concluded “Muscat Duty Free has always had very strong processes and procedures in place and this accreditation only reaffirms our commitment to a Quality Management System, what appealed to us specifically about ISO 9001-2008 was the importance of customer focus as an element of the accreditation criteria and at Muscat Duty Free, that’s what we are all about.”

Established in 2003, Muscat Duty Free (MDF) (a trade name of Oman Sales & Services LLC) is a 50/50 joint venture company between Oman Air and Aer Rianta International Middle East (ARIME).


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