Cork “Best In World” In Passenger Survey
Cork Airport has come first for overall customer satisfaction in a respected global survey of passengers.
“We are absolutely delighted that Cork Airport has been named the best regional airport in the world by this new survey,” said Cork Airport Director, Niall MacCarthy.
“The entire team at Cork Airport have contributed to winning this award, as customer service is about everybody working together to deliver a great product for our customers in excellent facilities”
Cork Airport saw off all contenders in the latest Airport Service Quality (ASQ) Regional survey, which is carried out globally on behalf of Airports Council International (ACI).
The passenger survey, which was undertaken in the summer, measured customer satisfaction across eight categories in 61 regional airports worldwide. Cork Airport scored highest of all the airports, and was ranked as the world’s best regional airport for customer service by both business and leisure travellers.
“Our customers have always known that Cork Airport delivers the best service in Ireland; now they know we’re also the best in the world. This ranking is a testimony to the hard work and diligence of everyone who works at Cork Airport,” Niall MacCarthy added.
“This is the first time we have participated in this ACI survey and to have come out on top is an incredible achievement, which we’ll enjoy and celebrate.”
“However we can’t stand still; there are 60 other airports who want to take our crown so we must re-double our efforts to retain the top spot.”
The Minister for Transport, Tourism and Sport, Leo Varadkar congratulated Cork Airport on being named the best regional airport in the world for customer service.
“This is a fantastic achievement by Cork Airport and I would like to compliment both the management team and staff on their world-beating performance in this new survey.”
The ASQ Survey found that Cork Airport excelled with the highest levels of passenger satisfaction across all of its peer airports. Areas surveyed included courtesy and helpfulness of airport staff, cleanliness, availability of information, security and ease of access.
Staff have delivered a number of initiatives over the past six months, which have proven a huge success with passengers and have also helped the airport achieve it excellent customer offering.
Customer feedback terminals have been installed at various locations in Cork Airport and these provide valuable information on the customer experience, from departure to the bathroom facilities. A new children’s play area and The Last Call airside bar, both of which opened this year, have also improved the customer experience.
“Lots of small customer service initiatives play a key role in making the passenger experience a more pleasant one,”said Niall MacCarthy. “Our Summer of Song competition was a huge hit with passengers, with 12 acts performing at the airport over a number of weeks and passengers voting for their favourite,” he added.
A recent Munster Schools Art Competition also proved very popular with more than 1,200 entries from schools across the province. “The winners are currently being exhibited in the terminal alongside our popular Faces of Cork exhibition and it’s these initiatives that help Cork stand out from our peers.”