We employ more than 3,500 people worldwide comprising over 60 different nationalities. Our employees share a common goal of delivering exceptional service to every customer they meet.
It is important for us that the professionalism of our retail staff delivers a consistent and friendly service for our customers.
Our staff are trained in every aspect of retailing from cash register usage and grooming standards to in-depth knowledge of all our core product categories.
We involve our partners in this commitment to service. Our beauty assistants, for instance, participate in regular training sessions with cosmetics companies and our whiskey retailers learn the secrets of grain and malt from the distillers themselves.
And we try, where possible, to retain, refresh and promote our own people to ensure continuity of service quality to customers and the best return for our commercial partners.